Hide other sections
Technology Help Services

Technology Help Services are available through Technology and Instructional Technology Departments.  Use the following guidelines to determine which department may best suit your immediate need.  The Technology Department is available to help with system and infrastructure issues and the Instructional Technology Department can help with usage and training needs.  If you are unsure if you are experiencing a technical issue or need additional support with program/product usage, please submit a School Dude Ticket.  The Technology Department will forward School Dude Tickets that are best supported by usage/instructional support to the Instructional Technology Department.  



  • Technology Systems

  • Hardware

  • Equipment

  • Account Login

  • Permission Settings

  • Data Risk

  • Content Filtering








  • Software Help

  • Online Programs

    • Edulastic
    • Gibbs Smith
    • Learn 360
    • Tumblebooks
    • BrainPOP
    • Learning.com
    • Britannica
  • Aspen

    • Gradebook
    • Attendance
    • Pages
    • Class Roster
  • Website

  • Office 365

    • OneNote & Class/Staff Notebook
    • OneDrive
    • People, Calendar, Email
    • PowerPoint, Sway, Office Mix
    • Classroom, Groups

Submit School Dude Ticket

Contact Amy Sharp

or Deedra Hillard

1030 TN HWY. 92 | DANDRIDGE, TN 37725 | PH: (865) 397-3194 | FX: (865) 397-3301

This site provides external links as a convenience to our users. The appearance of external hyperlinks on the Jefferson County Schools (JCS) website does not constitute endorsement by JCS of the linked websites, or the information, products or services contained therein. JCS does not exercise any editorial control over the content you may find at these locations. JCS has no control over which sites are accessible to users outside of the JCS network. JCS is committed to success and accessibility for all. Please contact us via phone or email if you have difficulty accessing content on any JCS Page.